Returns & exchanges

You have a 14-day right of return from the day you receive your package. During this period you can return your order for a refund.

Your return must be created in our return portal before the 14 days have passed. If you return after the deadline, we unfortunately can't refund your order and the package will be sent back to you.

A return label costs 69 DKK, which is deducted from your refund.

1. Create your return in the return portal using your order number and email.
2. Pack the items securely – preferably in the original packaging.
3. Put a note with your order number inside the package.
4. Print the return label and attach it to the package.
5. Drop off the package with the carrier shown on the label.

Yes! We offer free exchanges if you bought the wrong size or simply want something else. The exchange window is 14 days.

Choose exchange when you create your case in the return portal.

Once we've received your return, processing can take up to 7 business days. The money is refunded to the card used for the purchase. After that it may take a few banking days before it shows in your account.

If you haven't received your refund within 14 days of us receiving the package, email us at support@revive.dk.

Returned items must be in new and clean condition. We reject returns of items that:

• smell of perfume, food, smoke, sweat etc.
• are not clean, e.g. with traces of makeup, hair or pet hair
• are missing tags/labels
• have been damaged in any other way

If you return one or more products from an order that qualified for free shipping, and the order no longer meets the free shipping threshold, the original shipping cost is deducted from your refund.

No. You can't cancel your purchase simply by refusing the package without clearly notifying us. Always create your return in the return portal.

For returns with a refund, you pay the return shipping (69 DKK via the return portal) and carry the risk for the item until we've received it. Exchanges are free.